FAQ/Help

Question:
What payment types are availible?


Answer:
We currently offer the payment methodes money order, cash, Sofortüberweisung.de and PayPal.

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Question:
An Item I ordered is too big/small, can I change it in another size?


Answer:
Yes, this is possible. IMPORTANT: Please Contact us. Please write us, which article does not fit and what new size you need. Please wait for an answer from us, before you send back the item(s).

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Question:
Why can I not order with order on account?


Answer:
Since there are some customers who do not pay their ordered products, we have decided to offer the payment "on account" no longer.

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Question:
What are the shipping costs?


Answer:
Within Germany, we charge a delivery fee of 5.90 Euro.

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Question:
How much are the shipping costs with the payment cash on delivery?


Answer:
Not availible this time

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Question:
Do I pay fees when I pay with PayPal and how high are they?


Answer:
All fees to be funded with the payment methode PayPal will assumed by us. You dont have to pay any fees

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Question:
At what order value is the shipping free?


Answer:
If the order is more than 150.00 Euro the shipping costs are free. But only within Germany.

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Question:
What is the minimum order value?


Answer:
There is no the minimum order value.

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Question:
Which company will bring me my order?


Answer:
We only ship with DHL, the package of the German postal company.

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Question:
I wants to order an article which is up to 18 years, what have i to do?


Answer:
You must be older than 18 years. After your order you have to send us your identity card or driving licence to this Email address: info@guntia-militaria-shop.de

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Question:
If an item is sold out, what happens to my money?


Answer:
If an item is sold out, You can either go to another article search for matches the value of sold-out item, or you will get your money back.

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If your question was not answered, please contact us by email: info@guntia-militaria-shop.de
Or use our contact form.

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